Privacy Policy

1. Who we are

This website is operated by Kaye Howarth trading as Kaye Pets Portraits, based in the United Kingdom. If you have any questions about this policy, please contact us via our contact page.

2. What data we collect

We may collect the following personal data when you use this website:

• Name and email address — when you sign up to our collectors list or send an enquiry via the contact form.
• Order and payment details — when you purchase artwork through our shop. Payment is processed securely by Stripe; we do not store your card details.
• Commission enquiry details — any information you share when requesting a commission.
• Usage data — anonymised analytics data about how visitors use the site (pages visited, time on site). This does not identify you personally.

3. How we use your data

We use your personal data to:

• Process and fulfil your orders.
• Respond to commission enquiries and contact form messages.
• Send collectors list updates about new works, commission availability, and special offers (only if you opted in).
• Improve the website and user experience.

We will never sell your data to third parties or use it for purposes other than those listed above.

4. Legal basis for processing

Under UK GDPR, we process your data on the following legal bases:

• Contract — to fulfil orders you have placed.
• Legitimate interests — to respond to enquiries and improve our service.
• Consent — for collectors list emails. You may withdraw consent at any time by contacting us.

5. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes described above, or as required by law. Order records are kept for up to 7 years for accounting purposes. Collectors list subscribers are kept until you unsubscribe.

6. Third-party services

We use the following third-party services which may process your data:

• Stripe — secure payment processing. Stripe may set cookies and process transaction data in accordance with their privacy policy (stripe.com/gb/privacy).
• Etsy — we operate a shop on Etsy (kayepetsportraits.etsy.com) where purchases are subject to Etsy's own privacy policy.
• GoDaddy — website hosting, infrastructure, and site analytics. GoDaddy's analytics service collects anonymised data about how visitors use this site (pages visited, clicks) only if you have accepted analytics cookies.

7. Cookies

This website uses two categories of cookie. Essential cookies (such as your shopping cart session) are required for the site to function and are always active. Analytics cookies (stored under the key c2_analytics_consent) are only set if you click Accept on the cookie banner. You may withdraw your consent at any time by clicking the 'Manage cookie preferences' link in the footer, which will re-show the banner. You can also delete cookies through your browser settings at any time.

8. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Withdraw consent at any time (where processing is based on consent).
• Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, please contact us via our contact page.

9. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.